It is our aim to ensure that we offer all our clients the best possible service. Please help us run a smooth and professional service by observing the following booking conditions:
Session times: Sessions are 50-60 minutes long and as per appointment times. If you are more than 5 minutes late, it is unlikely that we will be able to extend the session accordingly. Full charges apply. Longer sessions, if required, are charged pro-rata.
Cancellations: Please note that at least 48 hours’ notice is required to make a cancellation without charge. If less than 24 hours’ notice is given the full fee applies; if, however, between 24 and 48 hours’ notice is given then half fee applies.
Payment: Payments may be made by either cash or cheque.
Investment for therapy and the estimated number of sessions will be discussed at your first appointment; it is usual to pay for the full therapy programme upfront as it helps secure your commitment to the treatment. We do understand that in some cases this may provide challenges; in these cases a more suitable payment plan can be arranged, please ask.
Prices may be quoted per treatment and not per session. For example, if your therapy covers six sessions, but the work is completed in four, the investment is the same. No refunds will be issued if you decide to terminate once therapy has already commenced. We do understand that life can get in the way and will hold your therapy open for a maximum of 12 months from commencement; however we do not encourage this practice as it reduces the efficacy of the therapy.
We are unable to offer payment after therapy.
Information discussed in the session is completely confidential. An exception to this would be if the client is deemed to be a danger to themselves or to others or if there is any legal reason for disclosure.